Frequently Asked Questions

Everything you need to know about your Zencopter experience.

What is the average shipping time for orders?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

Do your electronics come with a warranty?

Yes, all Zencopter devices include a comprehensive 12-month manufacturer warranty that covers hardware defects and technical malfunctions.

What is your return policy for opened items?

We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all accessories to be eligible for a full refund.

Are software updates included for smart devices?

Absolutely. All our smart electronics receive automatic over-the-air (OTA) firmware updates to ensure optimal performance and security.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Affirm.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our real-time tracking portal.